Returns & Refunds
At The Only Tasty, customer satisfaction is our top priority. We take great care in delivering pure, natural, and high-quality products. However, if you face any issue with your order, our return and refund policy is outlined below to ensure transparency and fairness.
Eligibility for Returns
Due to the nature of food products, returns are only accepted in the following cases:
- The product received is damaged, leaked, or broken
- The product is incorrect or missing compared to the order
- The product is expired or unfit for consumption upon delivery
To be eligible, the issue must be reported within 24 hours of receiving the order, along with clear photos or video evidence.
Non-Returnable Items
For health and safety reasons, we do not accept returns for:
- Opened or partially used food products
- Products damaged due to customer mishandling
- Change of mind after delivery
Refund Process
Once your complaint is reviewed and approved, we will process your refund or replacement accordingly:
- Replacement will be offered where possible
- Refunds will be issued in case replacement is unavailable
Refunds are typically processed within 5–7 working days after approval.
Refund Method
- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit.
- For online payments, refunds will be issued through the original payment method.
Shipping Charges
Delivery charges are non-refundable, except in cases where the error is from our side (damaged, wrong, or defective product).
How to Request a Return or Refund
To initiate a return or refund, please contact our customer support team with:
- Order number
- Description of the issue
- Supporting photos or video
Our team will review your request and respond promptly.
At The Only Tasty, we value your trust and are committed to resolving concerns fairly while maintaining the highest standards of quality and hygiene.
Contact Us
For any query and support feel free to contact us at 03224090542 or write to us at sales@theonlytasty.com